Privacy Policy

Last Updated: 15 June 2025 • Effective Date: 15 June 2025

Tiang Amanah ("we", "us", "our") is committed to protecting the personal information of clients, enquirers and website visitors. This policy explains what data we collect, how we use it, and what rights you have under Malaysian law. It applies to all personal data processed in connection with our legal services and this website.

1. Who We Are

Tiang Amanah is a legal practice located at 40 Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia. We focus exclusively on pension and retirement entitlement matters. For data protection enquiries, contact us at [email protected].

2. What Data We Collect

We may collect and hold the following categories of personal data:

• Contact information: full name, telephone number, email address, postal address.
• Employment and pension records: former employer names, employment dates, contribution records, scheme membership details and pension correspondence provided by you or retrieved on your behalf.
• Identity information: Malaysian identity card number or passport number, where required for the matter.
• Communications: records of telephone calls, emails and meeting notes relating to your matter.
• Website data: IP address, browser type, pages visited and duration of visit, collected through cookies and analytics tools (see our Cookie Policy).

3. How We Collect Your Data

We collect personal data when you:

• Contact us by telephone, email or through the contact form on this website;
• Attend an appointment at our office or by video;
• Provide us with documents as part of your matter;
• Consent to our collecting records from third parties (such as former employers or pension authorities) on your behalf.

4. Legal Basis for Processing

We process personal data under the following bases, as set out in the Personal Data Protection Act 2010 (PDPA) of Malaysia:

• Contract performance: where processing is necessary to carry out the service you have engaged us to provide.
• Consent: where you have given explicit consent, particularly for the collection of data from third parties on your behalf.
• Legal obligation: where processing is required to comply with Malaysian law or a court order.
• Legitimate interest: for operational and administrative purposes directly connected to managing your matter.

5. How We Use Your Data

Your personal data is used to:

• Provide the legal services you have requested;
• Communicate with you about your matter, including providing written updates;
• Correspond with pension authorities, former employers and other third parties on your behalf (only with your written consent);
• Comply with legal and regulatory obligations;
• Improve our website and services through anonymised analytics.

We do not use your personal data for marketing purposes. We do not sell, rent or share personal data with third parties for commercial purposes.

6. Data Sharing

We share personal data only in the following limited circumstances:

• With your consent: we contact former employers, pension scheme administrators, the Employees Provident Fund and other bodies only after you have given written consent for each category of disclosure.
• Legal requirement: if we are required to disclose data by a court order, regulatory authority or other legal obligation under Malaysian law, we will comply and, where permitted, notify you.
• Professional advisers: we may consult barristers or other legal specialists in connection with your matter, subject to their own professional confidentiality obligations.

7. Data Security

We maintain reasonable administrative, physical and technical measures to protect personal data, including:

• Secure storage of physical documents in locked premises;
• Password-protected digital records with restricted access;
• Encrypted email for sensitive communications, available on request;
• Restricted internal access on a need-to-know basis;
• Prompt notification if we become aware of a breach affecting your data.

8. Retention Periods

We retain personal data for the following periods:

• Active client files: for the duration of the matter and seven years thereafter, in accordance with standard legal practice in Malaysia;
• Enquiries that did not proceed to an engagement: up to two years from the date of the enquiry;
• Website analytics data: up to twenty-six months in anonymised form.

After the applicable retention period, personal data is securely destroyed.

9. Cookies

This website uses essential cookies for basic functionality and, with your consent, analytics cookies to understand how pages are used. You can manage your cookie preferences at any time through our Cookie Policy page.

10. Your Rights Under the PDPA 2010

Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights in relation to your personal data:

• Right of access: to request a copy of the personal data we hold about you;
• Right to correction: to request that inaccurate or incomplete data is corrected;
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time — though this will not affect processing already carried out;
• Right to limit processing: to request that we limit how we use your data in certain circumstances;
• Right to complain: you may lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you believe we have not handled your data in accordance with the law.

To exercise any of these rights, contact us at [email protected] or by post at the address below. We will respond within thirty days.

11. Children's Data

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

12. Third-Party Links

This website may contain links to external resources or government websites. We are not responsible for the privacy practices of those sites. We recommend reviewing their policies before providing any personal data.

13. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page will be revised accordingly. Continued use of our services after a policy change constitutes acceptance of the updated version.

14. Contact Us

For any questions about this policy or about how we handle your personal data, contact:

Tiang Amanah
40 Jalan Raja Chulan
50200 Kuala Lumpur
Malaysia
Email: [email protected]
Telephone: +60 3 2141 8365